Arc System Works Co. Ltd (“ASW”) is committed to working towards the goal of “Creating a better world through video games”
ASW believes that treating any personal information acquired from customers with the utmost care is an important responsibility and its duty to society.
As such, all of ASW’s directors and employees strictly follow all laws, guidelines set by the government, and any other specifications regarding the handling of personal information.
Furthermore, we promise as a company to come together and continuously work to improve our handling of personal information.
1. Formulation of the “Personal Information Protection Program”
ASW recognizes the risk of unauthorized access to, loss, destruction, alteration, or leakage of personal information, and takes the measures necessary to prevent or fix such issues.
Also, ASW has formulated a “Personal Information Protection Program” for handling personal information, which contains guidelines, rules, and procedures for proper handling and processing of personal information.
2. Organizational Activities Regarding Protection of Personal Information
In order to effectively enforce the general policy, ASW performs the following activities:
(1) All ASW employees (including but not limited to full-time workers, contract workers, part-time workers, student workers, directors, auditors, advisors, and temporary employees) strictly follow all relevant laws, guidelines set by the government, and any other specifications regarding the handling of personal information.
(2) ASW appoints a manager of personal information protection, who is responsible for and authorized to conduct operations and implementations related to the protection of personal information.
(3) ASW appoints an auditor of personal information, who conducts internal audits of the status of operations and implementations related to the protection of personal information.
(4) ASW requests cooperation from all business partners (including both companies and individuals) in regards to the protection of personal information.
(5) ASW makes the general guidelines constantly visible to anyone by posting them on its website and in-company intranet.
(6) ASW will re-assess the “Personal Information Protection Program”, and improve it as needed.
3. Personal Information Protection Initiatives
In order to effectively enforce the general policy, ASW performs the following activities:
-Respect for individual rights
ASW respects individuals’ rights to their personal information, and responds within a reasonable time period to any complaints or concerns about the display, correction, deletion, or request to remove individual personal information.
-Collection, use, and sharing of personal information
ASW utilizes personal data within the scope of the intended use that is clearly communicated to customers from whom the personal data was obtained, and takes measures not to be used beyond the scope.
-Implementation of safety procedures
ASW strives to maintain the “Personal Information Protection Program” to prevent loss, leakage to outside the company, and modification of personal information.
Notice Regarding the Handling of Personal Information
ASW handles personal information with the utmost care.
1. Personal Information
This refers to any existing information about an individual, anything that can be used to identify a specific individual, or anything that can easily be collated with other information to then identify a specific individual.
Information about an individual includes not only identifying information such as name, gender, and birth date, but any information presenting facts, decisions, and evaluations of an individual’s health, wealth, employment, or title, including evaluations, information publicly available through publications, video footage, and voice recordings, regardless of whether or not such information is encrypted.
2. Purpose of Use of Personal Information
ASW uses any obtained personal information for the following purposes:
(1) Personal information of those who use ASW’s products and services
-To provide products, services, or guidance
-To request payment for products or services
-To customize products, services, or advertisements
-To contact the individual
-To send prizes, etc. from campaigns and the like
-To improve our current services and products, as well as develop new services
-For contact before use of our products or services
-To prevent activities against the TOS
-To generate statistics modified so that no individual can be identified
(2) Personal information of those who apply for employment positions or intern seminar, company information session, etc.
-To share information, make contact, and give alerts to applicants and participants of the intern seminar or company information session
-To inform applicants of their employment decision
(3) Personal information of those who participate in ASW’s events and tournaments
-For management of such events and tournaments
-For contact regarding the event or tournament, and shipment of prizes
(4) Personal information of business partners
-To make contact necessary for work, such as fulfillment of contracts and business matters
-To manage information about business partners
(5) Personal information received from recruitment agencies
-To share information and make contact and alerts regarding job openings
-To inform about ASW’s hiring decisions
3. Consignment of Personal Information
ASW might, within the scope of the purpose of use, consign part or all of the personal information it has acquired.
In those instances, ASW will enter any contracts necessary, such as a basic contract regarding the consignment of personal information, and perform any necessary and appropriate supervision of the party it is consigned to.
4. Sharing of Personal Information to Third Parties
In cases of sharing personal information with third parties, ASW obtains the individual’s consent before using the information for such purpose.
However, the following cases are an exception to this:
(1) When disclosure is necessary for the protection of human life, human health or property and it is difficult to obtain the consent of the customer
(2) When complying with laws and regulations
5. Procedures for displaying personal information
ASW complies with requests from customers about their own personal information, concerning notification, display, corrections, additions, deletions, and requests to remove or cease sharing with third parties of such information with the following procedures.
(1) Please fill out the necessary information of the “Request Regarding Display of Personal Information” form, enclose it in an envelope together with a copy of any of the following: driver’s license, passport, or insurance card, and send it to the address below.
For requests from a legal representative, please also enclose the necessary documents written in the “Request Regarding Display of Personal Information” form.
Address
Postal code 222-0033 Kanagawa-ken, Yokohama-shi
Kōhoku-ku, Shinyokohama 2-3-9
Arc System Works Co. Ltd, Customer Service Division,
Manager of Personal Information Protection
(2) For notification regarding the purpose of displaying or using a customer’s personal information, a separate fee (less than 1,000 yen) is required.
The correction, halting use, or deletion of personal information will be free of charge.
6. Disclaimer
ASW takes no responsibility in the following circumstances:
(1) The case of an individual using ASW’s products or services’ functions or other methods to reveal their personal information to a third party
(2) The case of an individual being identified because of information they displayed using ASW’s products or services
7. The Use of Statistical Data
ASW may create statistical data using personal information obtained, after modifying it so that individuals cannot be identified.
ASW can use the statistical data without limitation as long as no individuals can be identified.
8. Handling of Cookie Information
Websites run by ASW may use cookies such as those provided by Google Analytics to improve its services for the customers, and take access and customer information (such as hobbies, gender, and age demographic) for marketing purposes.
ASW does not collect or save such information in ways that identify individual customers.
9. Revisions
ASW may revise part or all of the “Arc System Works Privacy Policy.”
In the case of a crucial modification, it will be posted on the ASW website.
10. Contact Information
Contact regarding personal information as well as complaints and concerns should be sent to:
Arc System Works Co. Ltd, Customer Service Division, Manager of Personal Information Protection
For more details, please see ASW’sSupport page.
*This document is an English translation of the Japanese privacy policy, which is based on Japanese laws.
*In the case of discrepancy between the contents of this document and the original Japanese document, the Japanese version will be given priority.